At HS Archs, we are committed to delivering high-quality architecture, interior design, and landscape services. This policy clearly defines circumstances under which refunds may be requested.
Refunds are only applicable if HS Archs fails to deliver the agreed-upon services or milestones. Once work has commenced—including sketches, designs, or consultations—refunds will be limited to the portion of the project not yet started.
Clients may cancel a project before the initial design phase begins to receive a full refund of the initial payment.
If a project is canceled after work has started, HS Archs reserves the right to retain fees proportional to the work completed.
All cancellations must be submitted in writing via email to info@hsarchs.com.
Refund requests must be submitted within 7 days of service dissatisfaction.
HS Archs reviews all requests on a case-by-case basis.
Approved refunds will be processed within 7–10 business days through the original payment method.
Deposits and advance payments used to secure a project are non-refundable once work begins.
Costs incurred for third-party services, permits, or purchased materials on behalf of the client are non-refundable.
HS Archs is not responsible for delays or changes caused by client-side approvals or decisions.
Any disputes regarding refunds will first be addressed directly with the client. If a resolution cannot be reached, the matter may be handled through legal channels applicable under Pakistani law.
For questions or refund requests, please contact us at:
Email: info@hsarchs.com
WhatsApp: +923345388222
